Contact us

Can’t find what you’re looking for?

Our support

Obtain diagnostic assistance immediately by providing your information below to receive prompt support.

Pre-sales questions

Here is a compilation of Pre-Sales Questions regarding Antivirus that you may utilize to assist customers prior to their purchase.

Get in touch

Name
Email
Subject
Comment or Message
The form has been submitted successfully!
There has been some error while submitting the form. Please verify all form fields again.
Still Need Help?

Obtain diagnostic assistance immediately by providing your information below to receive prompt support.

Frequently asked questions

  • 1. Why do I need antivirus software?
  • Antivirus software protects your computer, data, and privacy from viruses, malware, ransomware, spyware, and phishing attacks. It acts as your first line of defense against cyber threats.
  • 2. Can antivirus software slow down my computer?
  • Modern antivirus solutions are designed to run efficiently in the background, ensuring maximum protection without noticeably affecting performance.
  • 3. Do I need antivirus if I already have Windows Defender?
  • Windows Defender provides basic protection, but premium antivirus software offers advanced features like ransomware protection, identity theft safeguards, real-time updates, and multi-device security.
  • 4. How often should I update my antivirus software?
  • Antivirus software should be updated regularly—ideally daily—to stay ahead of new threats. Most products update automatically.
  • 5. Does antivirus protect me from hackers?
  • Yes. Antivirus software includes firewalls, anti-phishing tools, and intrusion detection to help block hackers from stealing personal data.
  • 6. Can I use one antivirus subscription on multiple devices?
  • Yes, many plans cover multiple devices such as PCs, laptops, smartphones, and tablets under a single subscription.
  • 7. Will antivirus protect my smartphone too?
  • Yes. Smartphones are also vulnerable to malware, phishing, and data theft. Mobile antivirus apps help secure calls, texts, apps, and browsing.
  • 8. How do I know if my computer already has a virus?
  • Signs may include slow performance, pop-up ads, unknown programs installing, crashing, or unauthorized changes to settings. Antivirus scans can confirm infections.
  • 9. Is antivirus software a one-time purchase or a subscription?
  • Most antivirus solutions are subscription-based, ensuring you get continuous updates and protection against the latest threats.
  • 10. What happens if I don’t renew my antivirus subscription?
  • If you don’t renew, your device may lose access to real-time protection, updates, and advanced security features—leaving you vulnerable.
  • 11. Can antivirus remove existing viruses?
  • Yes. Antivirus software can detect and remove most existing threats during scans. For severe infections, professional help may be needed.
  • 12. Do I still need to be careful online if I have antivirus?
  • Yes. Antivirus adds strong protection, but safe browsing habits—like avoiding suspicious links, emails, and downloads—are equally important.